Duties: Conducts the research necessary to develop and revise training courses and prepares appropriate training programs. Prepares instructor materials (course outline, background material, and training aids). Prepares all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal classroom courses, workshops, and seminars.
Education: A Bachelor’s Degree from an accredited college or university with a major in Education/Training.
General Experience: Must have four (4) years of experience in curriculum development, training, or related fields. Specialized Experience: At least two (2) years of experience.
Duties: Defines the problems and analyzes and develops plans and requirements in the subject matter area for moderately complex-to-complex systems. Coordinates and manages the preparation of analysis, evaluations, and recommendations for proper implementation of programs and systems specifications including, but not limited to: information technology, health care, education, public safety, social services, human resources, transportation, and environment.
Duties: Assists in collecting and organizing information for preparation of user manuals, training materials, installation guides, proposals, and reports. Edits functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables and documents. Conducts research and ensures the use of proper technical terminology. Translates technical information into clear, readable documents to be used by technical and non-technical personnel. For applications built to run in a Windows environment, uses the standard help compiler to prepare all on-line documentation. Assists in performing financial and administrative functions. Must demonstrate the ability to work independently or under only general direction.
Education: Associate’s Degree in related field. A Bachelor’s degree is preferred.
General Experience: A minimum of five (5) years of experience in this area. Specialized Experience: At least two (2) years of experience in preparing and editing documents, including technical documents. Also includes researching for applicable standards.
Subject Matter Expert
Education: A Bachelor’s Degree from an accredited college or university with a major in the human services or similar discipline. General Experience: Must have seven (7) years of experience in the human services field.
Specialized Experience: At least three (3) years of specialize experience in the healthcare and/or human services field(s) directly related an area of expertise.
Duties: Research, collect and analyzes market data from public sector procurement information, prospective customers and vendors. Collates information into meaningful reports and presentation material.
Education: High School Diploma or Associate’s Degree in Business, or related field. A Bachelor’s degree is preferred. General Experience: A minimum of one (1) year of work experience in a business environment.
Specialized Experience: At least one (1) year of demonstrated experience word processing, using electronic spreadsheets and other administrative software products. General knowledge of governmental documents and procedures.
Business Process Consultant (Senior)
Duties: Develops business requirements and business processes re-engineering methodologies. Solves application and process related problems by creating detail process and system design specifications; and works with other areas across the business units to support a total solution approach. Communicates business requirements for reports and applications development. Facilitates collaboration within and across business units and across IT functions. Resolves problems and improves business units’ technical environments.
Education: Bachelor’s Degree from an accredited college or university in Business, Human Resources Management or a related field.
General Experience: At least eight (8) years of experience in business process re-engineering.
Quality Assurance Specialist
Duties: Must be able to determine the resources required for quality control. Must be able to maintain the level of quality throughout the software life cycle. Develops software quality assurance plans. Ability to maintain and establish a process for evaluating documentation. Participates in formal and informal reviews at predetermined points throughout the development life cycle to determine quality. Examines and evaluates the quality assurance processes and recommend enhancements and modifications. Develops quality standards.
Education: A Bachelor’s Degree from an accredited college or university
General Experience: Must have five (5) years of experience working with quality control methods and tools.